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Incoming call transcript

Feb 12

11:26am PST

Job booked

1:12

4:32

CSR Agent
0:05
Thank you for calling Valley HVAC. How can I help you today?
Customer
0:12
Hi, my heating system stopped working and it's getting really cold in here. This is an emergency!
CSR Agent
0:05
I completely understand, and I'm here to help. Let me get some information so we can get a technician out to you as soon as possible. Can I start with your name?
Customer
0:12
Jack Bauer
CSR Agent
0:05
Thank you, Jack. And what's your phone number in case we get disconnected?

Incoming call transcript

Feb 12

11:26am PST

Job booked

1:12

4:32

CSR Agent
0:05
Thank you for calling Valley HVAC. How can I help you today?
Customer
0:12
Hi, my heating system stopped working and it's getting really cold in here. This is an emergency!
CSR Agent
0:05
I completely understand, and I'm here to help. Let me get some information so we can get a technician out to you as soon as possible. Can I start with your name?
Customer
0:12
Jack Bauer
CSR Agent
0:05
Thank you, Jack. And what's your phone number in case we get disconnected?

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Chris, Plunkett Home Services

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