August 2026 · The Storm

No internet meant no phones

In mid-August, severe storms knocked out the internet across Northwestern Indiana. Popa’s phones run over the internet, so they went down too. Then the office lost power.

Breezy updated the agent’s greeting so callers knew what was happening, and it kept taking requests all week. Christie’s team called people back from wherever they had signal.

+47% more jobs on top of what the office booked, vs. +25% in a typical week

September 2026 · The Holiday

A long weekend without the worry

Three weeks later, Labor Day weekend arrived. For most HVAC offices, a holiday weekend means voicemails piling up until Tuesday.

“The holiday weekend was here, and I was a little nervous about how it was going to work.” — Christie Zumm

She didn’t need to be. The agent answered all weekend. Almost every request came in while the office was closed, and when the team came back, the work was waiting to be scheduled.

87% of requests came in after hours · 6 in 10 became booked jobs

From skeptic to advocate

Christie didn’t think an AI would work for her team or her customers. Before Breezy, during the day, two or three people answered the desk phones, and busy lines went to voicemail. After hours, callers could leave a message or press star to reach an on-call technician, who was usually already on a job.

She also knew what homeowners do when nobody picks up:

“Oh, nobody’s there. I’ll either leave a voicemail, or I’ll just hang up and call the next company.” — Christie Zumm, describing a homeowner who can’t get through

The Breezy team worked closely with her to tune the agent to the way Popa handles its calls. Today, she’s the one recommending it:

“I literally talk about Breezy to anyone that I can.” — Christie Zumm, Director of Operations

Even the skeptical callers like it

One longtime customer, someone who normally dislikes automated phone systems, called Popa just to share her experience.

“She said the AI was probably one of the best she’s had. It was conversational, and it actually sounded like it knew what it was talking about.” — Christie Zumm, on a customer’s call

“It’s engaging the customer as they’re calling instead of just, ‘Oh, nobody’s there.’ They feel like they’re taken care of a little bit better.” — Christie Zumm, Director of Operations

What seven weeks added up to

The agent only answers when Popa’s team can’t, after hours and when every line is busy, so every job it books is one that used to start as a voicemail.

+27% more jobs overall · +45% more service calls · 9 in 10 booked the same day