Trained to Convert Like a Top CSR
This isn’t a generic answering bot.
Our After-Hours Agent is trained using:
Proven sales frameworks from leading home service trainers
HVAC, plumbing, and electrical industry best practices
Real service-call scenarios
Call flows designed to increase booked job rates
It speaks professionally, gathers the right information, and handles urgency correctly.
Built for trades. Built to convert.
Wake Up to Organized Jobs, Not Voicemails
Instead of sorting through missed calls every morning, your team sees structured service requests already created in Breezy.
Each call includes:
Customer name and contact details
Address
Clear description of the issue
Urgency level
Your office simply follows up and schedules.
Cleaner workflow. Faster dispatching. More jobs secured.
Full Control and Transparency on Every Call
You stay in control of your customer experience.
Inside Breezy, you can:
Listen to the entire call recording
Read the full call transcript
See exactly how the conversation was handled
Nothing hidden. No black box.
You own the relationship. Always.
Incoming call transcript
Feb 12
11:26am PST
Job booked
1:12
/
4:32
CSR Agent
0:05
Thank you for calling Valley HVAC. How can I help you today?
Customer
0:12
Hi, my heating system stopped working and it's getting really cold in here. This is an emergency!
CSR Agent
0:05
I completely understand, and I'm here to help. Let me get some information so we can get a technician out to you as soon as possible. Can I start with your name?
Customer
0:12
Jack Bauer
CSR Agent
0:05
Thank you, Jack. And what's your phone number in case we get disconnected?
frequently asked questions
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Empower your company to scale, optimize processes, and improve your bottom line by driving more revenue from your customers.
HVAC
Plumbing
Electrical