The Home Service Insider Series
1 Hour

about this webinar
Stop Losing Revenue in Your Call Center Before Busy Season Starts
Spring is when your phones start ringing and when small call handling mistakes turn into massive lost revenue… Missed calls. Poor booking rates. CSRs who sound rushed, untrained, or inconsistent.
By the time you realize it, peak season is already here and the opportunity is gone.
Join us for a Home Service Insider Series masterclass, HVAC Spring Audit: Fix Call Handling Before Peak Season Hits, with Cory Hutcherson, Founder and CEO of Sock Knockers, on April 19, 2026 at 2:00 PM Eastern.
Cory has helped home service companies across the country transform their call centers into revenue-generating machines. Through his proven Sock Knockers coaching system, he has trained teams to convert more calls, book more jobs, and maximize every marketing dollar during the moments that matter most.
In this session, he will walk you through how to audit your call center before the rush hits and fix the gaps that are costing you money.
Register for free and make sure your team is ready before the phones light up this summer.
Key Learning Outcomes
By attending this masterclass, HVAC, plumbing and electrical owners will learn how to:
✅ How to perform a simple but powerful spring audit of your call center
✅ The most common call handling mistakes that kill bookings and how to fix them
✅ Proven frameworks to help CSRs convert more inbound calls into scheduled jobs
✅ How to turn peak season call volume into maximum revenue
✅ What top-performing HVAC companies are doing differently on the phones
Who Should Attend
✅ HVAC business owners preparing for peak season
✅ General managers responsible for revenue and operations
✅ Call center managers and dispatch leaders
✅ CSRs and inside sales teams who handle inbound calls
✅ Contractors investing in marketing but not seeing enough bookings
About the Speaker

Cory Hutcherson
Cory Hutcherson is the Founder and CEO of Sock Knocker and a customer experience and operations strategist for the home service industry. With hands-on experience from the field to call centers to multi-location leadership, Cory helps contractors turn inbound demand into booked revenue by aligning people, processes, and technology. He develops scalable call center systems, trains high-performing CSRs, and builds accountability structures that improve conversion, consistency, and customer experience. Known for his operator-first approach, Cory helps contractors connect their call handling performance directly to measurable revenue growth.
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HVAC
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